(a) Cada etapa del proceso y los términos dispuestos para cada una.
(b) Los derechos, facultades y obligaciones que cobijan a cada parte, o sea, a la instrumentalidad y al abonado.
(c) La disponibilidad de parte de la instrumentalidad de explicar personalmente al abonado el proceso o de aclarar cualquier duda que éste tuviere en relación al mismo.
(d) El derecho del abonado a requerir que la facturación por el servicio se base en la lectura de los instrumentos de medición del consumo, y no por estimado del consumo, salvo aquellos casos en que le sea físicamente imposible a la corporación pública realizar una lectura del contador.
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