(1) (a) The board of trustees of a large public transit district shall create and employ an office of constituent services. (b) The duties of the office of constituent services described in Subsection (1)(a) shall include: (i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district; (ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and (iii) reporting complaints, comments, concerns, and other communications to management and to the local advisory council created in Section 17B-2a-808.2.

(a) The board of trustees of a large public transit district shall create and employ an office of constituent services.

(b) The duties of the office of constituent services described in Subsection (1)(a) shall include: (i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district; (ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and (iii) reporting complaints, comments, concerns, and other communications to management and to the local advisory council created in Section 17B-2a-808.2.

(i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district;

(ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and

(iii) reporting complaints, comments, concerns, and other communications to management and to the local advisory council created in Section 17B-2a-808.2.

(2) (a) A large public transit district shall create and employ an office of coordinated mobility. (b) The duties of the office of coordinated mobility shall include: (i) establishing a central call number to facilitate human services transportation; (ii) coordinating all human services transportation needs within the public transit district; (iii) receiving requests and other communications regarding human services transportation; (iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and (v) supporting local efforts and applications for additional funding.

(a) A large public transit district shall create and employ an office of coordinated mobility.

(b) The duties of the office of coordinated mobility shall include: (i) establishing a central call number to facilitate human services transportation; (ii) coordinating all human services transportation needs within the public transit district; (iii) receiving requests and other communications regarding human services transportation; (iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and (v) supporting local efforts and applications for additional funding.

(i) establishing a central call number to facilitate human services transportation;

(ii) coordinating all human services transportation needs within the public transit district;

(iii) receiving requests and other communications regarding human services transportation;

(iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and

(v) supporting local efforts and applications for additional funding.