Sec. 351.203. COMPLAINTS. (a) The board by rule shall establish methods by which a consumer or service recipient is notified of the name, mailing address, and telephone number of the board for the purpose of directing a complaint to the board. The board may provide for that notice:
(1) on each registration form, application, or written contract for service provided by a person regulated under this chapter;
(2) on a sign prominently displayed in the place of business of a person regulated under this chapter; or
(3) in a bill for service provided by a person regulated under this chapter.
(b) The board shall list with its regular telephone number any toll-free telephone number established under other state law that may be called to present a complaint about a health professional.
(c) The board shall make information available describing the procedures established by the board relating to complaint investigation and resolution.
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by:
Acts 2005, 79th Leg., Ch. 101 (H.B. 1025), Sec. 1.011, eff. September 1, 2005.
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