Sec. 1701.2035. TRACKING AND ANALYSIS OF COMPLAINT AND VIOLATION DATA. (a) The commission shall develop and implement a method for:
(1) tracking complaints filed with the commission through their final disposition, including:
(A) the reason for each complaint;
(B) how each complaint was resolved; and
(C) the subject matter of each complaint that was not within the jurisdiction of the commission and how the commission responded to the complaint; and
(2) tracking and categorizing the sources and types of complaints filed with the commission and of violations of this chapter or a rule adopted under this chapter.
(b) The commission shall analyze the complaint and violation data maintained under Subsection (a) to identify trends and areas that may require additional regulation or enforcement.
Added by Acts 2009, 81st Leg., R.S., Ch. 1172 (H.B. 3389), Sec. 11, eff. September 1, 2009.
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