Sec. 2005.006. COMPLAINT PROCEDURE. (a) A state agency subject to this subchapter shall establish by rule a complaint procedure through which a permit applicant can:
(1) complain directly to the chief administrator of the agency if the agency exceeds the established period for processing permits; and
(2) request a timely resolution of any dispute arising from the delay.
(b) The rules must provide for the reimbursement of all filing fees paid by the applicant for a permit application if the chief administrator of the state agency determines that:
(1) the agency exceeded the established period for permit processing; and
(2) the agency did not establish good cause for exceeding the established period.
(c) The state agency shall include information about the complaint procedure in permit application forms issued by the agency.
Added by Acts 1993, 73rd Leg., ch. 268, Sec. 1, eff. Sept. 1, 1993.
Amended by:
Acts 2007, 80th Leg., R.S., Ch. 1194 (H.B. 1168), Sec. 7, eff. September 1, 2007.
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