(a) Objetivos y propósitos de los programas o centros, así como los criterios o requisitos para su operación.
(b) Procedimientos para la radicación de querellas y para la celebración de sesiones o vistas informales en la que participen las partes envueltas en el conflicto.
(c) Procedimientos para asegurar que las disputas a ser procesadas cumplan con los criterios o requisitos adoptados y procedimientos para rechazar los casos que no reúnan dichos criterios o requisitos.
(d) Procedimientos para la notificación a las partes del día, sitio y hora de las vistas.
(e) Procedimientos que aseguren que la participación de las partes es voluntaria.
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