La Rama Ejecutiva del Estado Libre Asociado de Puerto Rico fortalecerá la forma en que habrán de prestarse los servicios directos a la ciudadanía, estableciendo un “Programa de Monitoreo de Calidad en el Servicio Público”. Mediante el referido Programa, las agencias, instrumentalidades y corporaciones públicas implantarán y desarrollarán las estrategias y procedimientos ordenados en este capítulo, de forma que puedan monitorear en forma más efectiva la calidad del servicio ofrecido y traducir ello en una base informativa útil para depurar la calidad del servicio provisto al público.
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