(1) Expresar su sentir y formular recomendaciones para mejorar la calidad y accesibilidad de los servicios.
(2) Promover entre los ciudadanos el interés de participar activamente en la formulación de recomendaciones sobre los servicios directos que presta la agencia y fiscalizar continuamente su ejecución.
(3) Propiciar y participar en cualquier iniciativa de la agencia dirigida a evaluar la eficiencia de sus programas.
(4) Preparar y someter al jefe de la agencia una evaluación del nivel de eficiencia de los programas y servicios que presta.
(5) Evaluar aquellas propuestas que promueve la agencia para mejorar aquellos servicios cubiertos por este capítulo y formular recomendaciones.
(6) Velar por la implantación y cumplimiento de las leyes y reglamentos aplicables a la agencia.
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