Se declara como política pública del Gobierno de Puerto Rico el alentar la solución informal de las controversias administrativas de manera que resulte innecesaria la solución formal de los asuntos sometidos ante la agencia. Las agencias establecerán las reglas y procedimientos que permitan la solución informal de los asuntos sometidos ante su consideración sin menoscabar los derechos garantizados por este capítulo. Esta sección tiene el propósito de alentar, pero no requiere u obliga a una parte a someter y resolver una controversia a través de medios informales.
Las disposiciones de este capítulo se interpretarán liberalmente, de forma tal que garanticen que los procedimientos administrativos se efectúen en forma rápida, justa y económica y que aseguren una solución equitativa en los casos bajo la consideración de la agencia.
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