17B:30-29 Provision of toll-free telephone number.
4. A payer shall provide covered persons and eligible health care providers with a toll-free telephone number for making inquiries regarding paid claims or pending claims. If the commissioner determines that the toll-free telephone numbers provided by the payer are not adequate, he may require separate toll-free numbers for covered persons and health care providers.
A payer shall respond to any covered person's or health care provider's claim inquiry no later than three business days after receipt of the inquiry.
L.1999,c.155,s.4.
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