Section 24F. (a) Subject to the requirements of sections 24D and 24E, which shall take precedence over this section, before making any nonrecurring payment equal to or in excess of $500 to a claimant under a contract of insurance, every company authorized to issue policies of insurance pursuant to this chapter shall exchange information with the department of revenue to ascertain whether that claimant owes taxes to the commonwealth. The company shall either provide the department of revenue with information about the claimant or examine information made available by the department of revenue and updated not more than once a month. If the company elects to provide the department of revenue with information about a claimant, the company shall provide, not less than 10 business days before making payment to the claimant, the claimant's name, address, date of birth and social security number as appearing in the company's files and other information appearing in the company's files as the commissioner of revenue, in consultation with the commissioner of insurance, may require by regulation. The company shall use a method and format prescribed by the commissioner of revenue but if the company is unable to use a method and format prescribed by the commissioner, the company shall cooperate with the department of revenue to identify another method or format, including submission of written materials. If the company elects to examine information made available by the department of revenue and the claimant owes taxes to the commonwealth, the company shall notify the department of revenue, not less than 10 business days before making payment to the claimant, of the claimant's name, address, date of birth and social security number as appearing in the company's files and other information appearing in the company's files as the commissioner of revenue, in consultation with the commissioner of insurance, may require by regulation, using a method and format prescribed by the commissioner of revenue. The insurer may remit to the department of revenue the full amount of taxes owed to the commonwealth at the time it so notifies the department of revenue or at any time before making payment to the claimant, without regard to the 10–day business period. A company shall not share information with the department of revenue if doing so would require the companies to violate the claimant's right to privacy under state or federal law.

For the purpose of this section, the word ''claimant'' shall mean an individual who brings a claim against an insured party under a liability insurance policy issued in the commonwealth or under the liability coverage portion of a multi-peril policy issued in the commonwealth, a beneficiary 13 years of age or older under a life insurance contract issued in the commonwealth, or a beneficiary 13 years of age or older living in the commonwealth who is designated to receive payment under a life insurance contract issued by a company licensed in the commonwealth. For the purposes of this section, the term ''non-recurring payment'' shall not include fines paid by companies to claimants pursuant to subsection (e). The department of revenue shall not consider a person to owe taxes to the commonwealth: (1) if the person has filed in good faith an application for abatement of the tax, which is still pending; (2) if the person has filed in good faith a petition before the appellate tax board contesting the tax, which is still pending; (3) if the person has filed in good faith an appeal from an adverse decision of the appellate tax board, which is still pending; or (4) if the statute of limitations for filing an application for abatement, petition or appeal has not yet expired.

(b) This section shall not apply to that portion of a claim resulting in payments on behalf of the claimant issued to a third party where there is documentation showing that the third party has provided or agreed to provide the claimant with a benefit or service related to the claim including, but not limited to, the services of an attorney or a medical doctor, or to any portion of a claim based on damage to or a loss of real property. The commissioner of revenue, in consultation with the commissioner of insurance, shall promulgate regulations setting forth procedures for making payment to the department of revenue when a third party has either provided or agreed to provide goods or services to the claimant, and the insurance company cannot reasonably determine the remaining amount payable to the claimant.

(c) An individual making a claim governed by this section shall provide his current address, date of birth and social security number to the insurance company, upon the request of the company. The company may inform the claimant that the request is being made in accordance with this section for the purpose of assisting the department of revenue in collecting taxes owed to the commonwealth. An individual who refuses to provide the information required by this section shall not receive payment on the claim, and the company that declines payment on this basis shall be exempt from suit and immune from liability under this chapter or any other chapter or in any common law action in law or equity.

(d) Pursuant to regulations issued by the commissioner of revenue in consultation with the commissioner of insurance, a company that knowingly fails to accurately exchange information regarding a claim to which this section applies shall be subject to a penalty assessed by the department of revenue. A company that makes a payment to the department of revenue pursuant to this section and an insured individual on whose behalf the company makes a payment shall be immune from any obligation or liability to the claimant or other interested party arising from the payment, notwithstanding the provisions of this chapter or any other law.

(e) Information provided by the department of revenue to a company under this section may only be used for the purpose of assisting the department in collecting taxes owed to the commonwealth. An individual or company who uses the information for any other purpose shall be liable in a civil action to both the department of revenue and the claimant in the amount of $1,000 each, for each violation.

(f) In the event of a state of emergency declared by the governor or the president of the United States, the commissioner of insurance may temporarily suspend the application of this section to claims made due to the conditions resulting in the state of emergency.