(a) (1) The Department shall make a site visit and conduct a full survey of each licensed nursing home at least once per calendar year.
(2) Unless otherwise required by federal law, all surveys shall be unannounced.
(b) (1) Subject to paragraph (2) of this subsection, the Department shall initiate an investigation of a nursing home complaint alleging actual harm within 10 business days after receiving the complaint.
(2) If the Department receives a complaint against a nursing home alleging immediate jeopardy to a resident, the Department:
(i) Shall make every effort to investigate the complaint within 24 hours after receiving the complaint; and
(ii) Shall investigate the complaint not later than 48 hours after receiving the complaint.
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