§1281.12. Community water systems; complaint records; review of records by state health officer

A.(1) Each community water system shall maintain a record of each complaint it receives by telephone, letter, or electronic mail from customers or users. The record of each complaint shall include the date the complaint was received, the service connection to which the complaint relates, the name of the customer or user making the complaint and associated contact information, and a brief description of the complaint. The log containing the record shall also include documentation of corrective actions that the community water system has implemented with respect to the matters detailed in the complaint.

(2) The community water system shall retain the complaint records required by the provisions of this Subsection for at least five years, and shall make the records available to the Louisiana Department of Health upon request and without charge.

B.(1) If the state health officer or his designee reviews a complaint record provided for in this Section and, based upon the results of the review, recommends that any board member, owner, officer, or operator of a community water system, or any combination of these personnel, undertake an appropriate training course incorporating topics concerning proper customer service, customer relations, public relations, or related matters, then the personnel identified by the state health officer or his designee shall be required to undertake such training.

(2) The training provided for in this Subsection may be delivered by the state, a contractor of the state, or a state-recognized trainer.

C. If the state health officer deems it necessary, he may require any community water system to implement a demonstrated flushing program.

D. For the purposes of this Section, "community water system" shall have the meaning ascribed in R.S. 40:5.8.

Acts 2018, No. 292, §1.