(1) Learn about the general conditions affecting residents of long-term care facilities and work for the best interest of these residents;
(2) Receive, investigate, and attempt to resolve complaints made by or on behalf of residents of long-term care facilities;
(3) Collect data about the number and types of complaints handled; and
(4) Report regularly to the state ombudsman about the data collected and the activities of the community ombudsmen.
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