Prior to implementing the Program, APRA shall:
(1) Establish a Quality Assurance Division staffed with personnel to monitor the performance and quality of services of treatment providers;
(2) Train quality assurance staff on the tools and protocols used to effectively monitor treatment providers; and
(3) Develop policies, procedures, and instruments to measure qualitative and quantitative outcomes of treatment services.
(July 18, 2000, D.C. Law 13-146, § 11, 47 DCR 4350.)
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