(a) Health benefits plans and the HealthCare Alliance shall:
(1) Include in their marketing and membership materials information regarding the availability of the Ombudsman Program;
(2) Send annually to their members notification of the availability of the Ombudsman Program; and
(3) Provide members the telephone number of the Ombudsman Program upon request.
(b) A health benefits plan may use the one-page, easy-to-read flyer developed by the Ombudsman Program to describe its services to meet the notice requirements under subsection (a)(1) and (2) of this section.
(Apr. 12, 2005, D.C. Law 15-331, § 11, 52 DCR 1981.)
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