Within a year after the health insurer’s assessment pursuant to paragraph (2) of subdivision (b) of Section 10133.8, health insurers shall report to the Department of Insurance on internal policies and procedures related to cultural appropriateness, in a format specified by the department, in the following ways:
(a) Collection of data regarding the insured population based on the needs assessment as required by paragraph (2) of subdivision (b) of Section 10133.8.
(b) Education of health insurer staff who have routine contact with insureds regarding the diverse needs of the insured population.
(c) Recruitment and retention efforts that encourage workforce diversity.
(d) Evaluation of the health insurer’s programs and services with respect to the insurer’s enrollee populations, using processes such as an analysis of complaints and satisfaction survey results.
(e) The periodic provision of information regarding the ethnic diversity of the insurer’s insured population and any related strategies to insurers providers. Insurers may use existing means of communication.
(f) The periodic provision of educational information to insureds on the insurer’s services and programs. Insurers may use existing means of communication.
(Added by Stats. 2003, Ch. 713, Sec. 5. Effective January 1, 2004.)
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