(a) If an investigation under this chapter is determined to be true or true but exempted under § 12-18-702(2)(C), the Department of Human Services may open a protective services case.
(b)
(1) If the department opens a protective services case, it shall provide services to the family in an effort to prevent additional maltreatment to the child or the removal of the child from the home.
(2) The services shall be relevant to the needs of the family.
(c) If at any time during the protective services case the department determines that the child cannot safely remain at home, it shall take steps to remove the child under custody as outlined in this chapter or under the Arkansas Juvenile Code of 1989, § 9-27-301 et seq.
(d) Upon request, the department shall be provided at no cost a copy of the child's public and private school records if the department has an open protective services case.
(e) Upon request, the department shall be provided a copy of the results of radiology procedures, videotapes, photographs, or medical records on a child if the department has an open protective services case.
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