(a) An assisted living home shall establish a written grievance procedure for handling complaints of residents of the home. At the time a person begins residency in an assisted living home, the home shall give a copy of the grievance procedure to the resident and the resident's representative, if any.
(b) The grievance procedure established under this section must provide that a resident and the resident's representative have the right to
(1) present both a written and an oral explanation of the resident's grievance;
(2) have an advocate of the resident's choice, and the resident's representative, if any, attend meetings concerning the resident's grievance; and
(3) be notified in writing, within 30 days after the filing of the grievance, of the final decision of the home regarding the grievance.
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