§ 382.111 - What services must carriers provide to passengers with a disability on board the aircraft?

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As a carrier, you must provide services within the aircraft cabin as requested by or on behalf of passengers with a disability, or when offered by carrier personnel and accepted by passengers with a disability, as follows:

Assistance in moving to and from seats, as part of the enplaning and deplaning processes;

Assistance in preparation for eating, such as opening packages and identifying food;

If there is an on-board wheelchair on the aircraft, assistance with the use of the on-board wheelchair to enable the person to move to and from a lavatory;

Assistance to a semi-ambulatory person in moving to and from the lavatory, not involving lifting or carrying the person; or

Assistance in stowing and retrieving carry-on items, including mobility aids and other assistive devices stowed in the cabin (see also 382.91(d)). To receive such assistance, the passenger must self-identify as being an individual with a disability needing the assistance.

Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have prompt access to information the carrier provides to other passengers (e.g. weather, on-board services, flight delays, connecting gates at the next airport).

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§ 382.105 - What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?

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§ 382.113 - What services are carriers not required to provide to passengers with a disability on board the aircraft?