(1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educate consumers about insurance and provide consumer assistance.

(2) Consumer education may include: (a) outreach activities; and (b) the production or collection and dissemination of educational materials.

(a) outreach activities; and

(b) the production or collection and dissemination of educational materials.

(3) (a) Consumer assistance may include explaining: (i) the terms of a policy; (ii) a policy's complaint, grievance, or adverse benefit determination procedure; and (iii) the fundamentals of self-advocacy. (b) Notwithstanding Subsection (3)(a), consumer assistance may not include testifying or representing a consumer in any grievance or adverse benefit determination, arbitration, judicial, or related proceeding, unless the proceeding is in connection with an enforcement action brought under Section 31A-2-308.

(a) Consumer assistance may include explaining: (i) the terms of a policy; (ii) a policy's complaint, grievance, or adverse benefit determination procedure; and (iii) the fundamentals of self-advocacy.

(i) the terms of a policy;

(ii) a policy's complaint, grievance, or adverse benefit determination procedure; and

(iii) the fundamentals of self-advocacy.

(b) Notwithstanding Subsection (3)(a), consumer assistance may not include testifying or representing a consumer in any grievance or adverse benefit determination, arbitration, judicial, or related proceeding, unless the proceeding is in connection with an enforcement action brought under Section 31A-2-308.

(4) The commissioner may adopt rules necessary to implement the requirements of this section.