Yes. After an IWP is signed, a process is available which will assure each party a full, fair and timely review of a disputed matter. This process has three steps.
The beneficiary can seek a solution through the EN's internal grievance procedures.
If the EN's internal grievance procedures do not result in an agreeable solution, either the beneficiary or the EN may seek a resolution from the PM. (See § 411.115(k) for a definition of the PM.)
If either the beneficiary or the EN is dissatisfied with the resolution proposed by the PM, either party may request a decision from us.
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