(a) the types of transactions and services provided by means of an electronic benefit transfer system, and any limitations thereon;
(b) the rights, responsibilities and liabilities applicable to recipients that receive benefits by means of an electronic benefit transfer system;
(c) the procedure for reporting the loss or theft of a system access device, or any unauthorized transaction;
(d) the process for the replacement of a lost or stolen system access device, and the procedure to access benefits, if needed, until such time as such device can be replaced; and
(e) the procedure by which participants can access information about their benefit account or accounts including, but not limited to, a toll-free telephone number which would provide recipients with account balances and transaction history.
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